Do you want to help create new values in a company that makes a real difference?

We are now looking for a customer support representative for our customer service team. You will be an important part of the regional customer service organization where collaboration, joy, and care are key values.

About the role

In your role as customer support, you will create a positive customer experience by being our face to our customers and take responsibility for addressing customer needs both in the short and long term, with a sustainable perspective.

You will be responsible for handling incoming inquiries through the channels where customers contact us and own the cases all the way, ensuring a good customer experience. You will primarily work in our business system and use email and phone as your main tools. You will help customers manage their waste effectively and develop their business by working with additional services, seeing the big picture, and seeking long-term and sustainable solutions based on customer needs. You will work closely with other colleagues at the facility and also maintain close contact with other employees in the company. Communication and collaboration are important parts of your work, and in this role, you need to understand and see the entire flow in the value chain for us to achieve the best results together.

Who are you?

The most important thing for us is your attitude, drive, and willingness to develop. The work requires you to be service-oriented, work efficiently, be flexible, and enjoy building new relationships as well as nurturing existing ones. You have an easy time communicating with those around you, are attentive in your interactions, and actively work to create a good customer experience.

Working hours are daytime, Monday to Friday.

Qualifications:

• Several years of experience in customer service.
• High school education or equivalent.
• Experience working with the Office suite.
• Good ability to learn new business systems.

If you have experience from previous similar work or other experiences that can strengthen our customer support, this is a merit.

About the recruitment process

The application deadline is 2026-02-06. We strive to have a fair and objective recruitment process and therefore do not want a personal letter. Instead, we ask you to answer the initial questions when applying. We conduct tests, take references, and perform a background check in the final stages of the process. We apply a six-month probationary period. Here you can read more about our recruitment process.

If you have questions that are not answered by the ad or on www.stenarecycling.se (http://www.stenarecycling.se), please feel free to contact the recruiting manager Malin Foldén at [email protected] (mailto:[email protected]).

About Stena Recycling

Stena Recycling is one of Sweden's leading recycling companies and a holistic partner for developing sustainable circular solutions across all types of businesses. The company is part of the family-owned Stena Metall Group and operates across Europe, with a focus on Sweden and the Nordic countries. Our 1900 employees, distributed across 90 facilities throughout Sweden, recycle more than 3.5 million tons of used materials each year from over 40,000 customers in various industries. By keeping resources in circulation, Stena Recycling plays an important and central role in the transition to a more circular economy.

Welcome to a future industry. It starts with you – and we succeed together!

Please note that due to GDPR, we only accept applications via the application button.

We kindly but firmly decline direct contact from staffing and recruitment companies as well as sellers of additional job ads.